Refund Policy

Refund Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Request a Return

Contact us at elive_020@qq.com with your order number and reason for return. Our team will guide you through the process and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

Non-Returnable Items

For hygiene reasons, earphones and items that have been opened or used are not eligible for return unless defective. Gift cards are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund at no cost to you.

Shipping Costs for Returns

Return shipping costs are the responsibility of the buyer, except in cases of damaged, defective, or incorrectly shipped items, where we cover the cost.

If you have any questions, please contact us at elive_020@qq.com.